We always expect the highest standards of our team, but accept that sometimes we don’t get things right.

If there is any aspect of our service with which you are unhappy and which you cannot resolve with the individual responsible for the matter, you should contact Frazer Bradshaw, who is the Partner of the firm. This can include your bill if you are paying for our services privately.

We will always try to resolve any problems which may arise. We have a complaints procedure, a copy of which will be supplied to you on request. If we are not able to resolve the problem, the Legal Ombudsman is an organisation which provides a complaints and redress scheme. We will provide you with full details if you request us to do so; their website can be found at www.legalombudsman.org.uk.